Shipping Policy

Berkshire Mountain Bakery

Shipping Availability

Berkshire Mountain Bakery ships online orders to approved destinations within the United States where eligible UPS or FedEx shipping services are available.

Available shipping methods are determined by your delivery address and will be displayed at checkout after you enter your shipping information.

We do not ship to:

• P.O. boxes

• APO/FPO addresses

• Alaska

• Hawaii

• Puerto Rico

• addresses outside our approved shipping area

If you are unsure whether we can ship to your address, please contact us at info@berkshiremountainbakery.com before ordering.

Shipping Carriers

Berkshire Mountain Bakery currently uses UPS and FedEx for shipped online orders.

The shipping services available to you depend on your delivery address. Not every UPS or FedEx service will be available for every destination.

Available options and shipping rates are displayed during checkout.

Tuesday Shipping Schedule

Online orders are shipped on Tuesdays only.

Our standard weekly order cutoff is:

• Sunday at 12:00 PM (noon) for shipment that Tuesday

Orders placed after the Sunday cutoff will ship on the next available Tuesday.

The shipping time shown at checkout is the carrier's estimated transit time and begins after your order leaves Berkshire Mountain Bakery on Tuesday.

For example:

• If UPS Ground — 1 business day is available for your address, an order shipped Tuesday would typically arrive Wednesday.

• If a shipping method shows 2 business days, an order shipped Tuesday would typically arrive Thursday.

• If a shipping method shows 2–3 business days, delivery would typically occur between Thursday and Friday following Tuesday shipment.

These examples are estimates only. Actual delivery timing can vary based on destination, weather, holidays, carrier operations, and other circumstances outside our control.

Minimum Order Requirement

Shipped online orders are subject to a minimum product order requirement.

The current minimum is:

• $32 in products

• plus applicable shipping charges and taxes

Shipping charges are calculated separately during checkout based on your order and delivery address.

Shipping Rates

Shipping rates are calculated at checkout based on factors including:

• products and quantities ordered

• shipment weight

• package requirements

• delivery address

• available UPS or FedEx services

Berkshire Mountain Bakery currently does not charge a separate handling fee.

We reserve the right to adjust shipping charges or introduce a temporary surcharge if carrier, packaging, or other shipping-related costs increase significantly.

Faster Shipping Options

Faster shipping methods may be displayed at checkout depending on your delivery address.

Selecting a faster shipping service changes the carrier transit time only. It does not change Berkshire Mountain Bakery's Tuesday shipping schedule.

For example, selecting a 2-day shipping option means the estimated two-day carrier transit period begins after your order ships on Tuesday.

If your order is time-sensitive or you are unsure which shipping option to select, please contact us before placing your order.

Large Orders

For purposes of this policy, a large order is generally considered an order containing five (5) or more items.

Large orders may require additional packaging or processing depending on the products ordered.

If we identify an issue that could affect the shipment of a large order, we may contact you before fulfillment.

Fresh and Frozen Product Notice

Our products are generally shipped fresh.

However, Berkshire Mountain Bakery may ship frozen product at our discretion when necessary to maintain product availability or quality.

We do not typically use:

• insulated packaging

• ice packs

• dry ice

Because our products are perishable, customers should open their shipment promptly upon arrival.

Storage Upon Arrival

If you do not plan to enjoy your bread right away, we recommend freezing it upon delivery to help preserve freshness and quality.

Tracking

Tracking information is provided after your order has been prepared for shipment.

Once your shipping label has been created, you will receive tracking information for the UPS or FedEx service associated with your order.

Please keep in mind that receiving a tracking number does not necessarily mean the carrier has already received the package. Carrier transit begins once your shipment has been picked up and entered into the carrier's network.

Shipping Delays

Shipping delays are uncommon but may occur due to:

• weather

• holidays

• carrier operations

• transportation interruptions

• circumstances outside Berkshire Mountain Bakery's control

If we become aware of an issue affecting your shipment, we may contact you when possible.

Carrier delays do not automatically qualify for a refund or replacement. We review shipping issues individually and may assist on a case-by-case basis.

Damaged, Incomplete, or Problem Shipments

If your order arrives damaged, incomplete, or otherwise not in acceptable condition, please contact us within 24 hours of delivery at:

info@berkshiremountainbakery.com

Please include:

• your order number

• a description of the issue

• clear photos of the affected product

• clear photos of the shipping packaging, when applicable

Photos may be required for us to evaluate the issue or submit a claim with UPS or FedEx.

If a claim is approved, we may provide:

• a replacement shipment

• a refund

• another reasonable resolution at our discretion

When a replacement shipment is approved, it will generally be sent on the next available Tuesday shipping day.

Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Berkshire Mountain Bakery is not responsible for delays, failed deliveries, returned packages, or losses resulting from:

• incorrect shipping information

• missing apartment, suite, or unit information

• customer entry errors

• inability of the carrier to access the delivery address

Please review your shipping information carefully before completing your order.

If tracking shows a package as delivered but you cannot locate it, contact us promptly. UPS or FedEx may be able to provide additional delivery information, including proof-of-delivery details when available.

Holiday and Special Shipping Schedules

During holidays, special production periods, severe weather, or other unusual circumstances, Berkshire Mountain Bakery may pause shipping or skip a regularly scheduled Tuesday shipment.

When possible, we will provide notice on our website or during checkout.

Holiday schedules may also affect carrier transit times after an order leaves the bakery.

Right to Delay, Refuse, or Cancel Shipment

Berkshire Mountain Bakery reserves the right to delay, refuse, or cancel shipment of an order when reasonably necessary to:

• protect product quality

• manage production capacity

• address weather or carrier risks

• resolve packaging or shipping issues

• correct an order problem

If an order cannot be fulfilled as expected, we may contact you to discuss available options.